HOW Prefix Software Solutions COLLECTS INFORMATION
We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a user's computer with their permission. We require certain information and permissions from you to provide the Services. Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.
TYPES OF INFORMATION Prefix Software Solutions COLLECTS
We will ask you when we need information that personally identifies you ("personal information") or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Prefix Software Solutions uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
If you register for the Services, Prefix Software Solutions may collect credit card information, and other payment information. Like many companies, Prefix Software Solutions may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. Prefix Software Solutions uses payment information to complete your transactions.
While requesting support you may request for the problem to be resolved by enabling Prefix Software Solutions technicians to have access to and take control of your computer. Prefix Software Solutions uses software tools which enable you to grant control of your computer to an Prefix Software Solutions technician remotely over the Internet. This allows the Prefix Software Solutions technician to diagnose or correct problems without ever coming to the location of your computer. Prefix Software Solutions does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so. Prefix Software Solutions technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. Prefix Software Solutions maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
Prefix Software Solutions uses some online diagnostic tolls that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated to Prefix Software Solutions using security technologies over the Internet. Prefix Software Solutions analyzes this information to help diagnose and solve end-user problems. The Prefix Software Solutions diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc. Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
LIVE HELP SESSION RECORDS:
Prefix Software Solutions reserves the right to monitor and record on-line and off-line sessions between users and Prefix Software Solutions technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
We use IP addresses to analyze trends, administer the website, track user movement, and gather broad demographic information for aggregate use.
SUPPLEMENTATION OF INFORMATION
In order to protect Prefix Software Solutions from fraud and otherwise ensure the integrity of our services and manage risk we may supplement personal information we collect with information we may get from others. For example, in connection with determining creditworthiness, we may use your name and other related information to request a credit report as permitted by law.