Privacy and Policy
Our Commitment To Your Privacy
of applicable laws, in the operation of its business. Please read this policy carefully as it explains the
kinds of personal information we collect about you and how it is handled.
Collection & Use of Personal Information
HP Support USA is the sole owner of the information collected through the web site/phone/e- mail/chat. We will not sell or rent this information to others in ways different from what is disclosed in this policy. Hp Support USA collects information from the users at several different points through our toolbar.
We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the Hp Support USA, the user must first complete the registration form. During registration user is required to give user contact information (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Hp Support USA will use your contact details to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our service.
User System Information:
We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:
- ¤ information about the date of purchase of your computer,
- ¤ type of computer
- ¤ identification number of your computer
- ¤ make and model of your computer and/or any computer hardware,
- ¤ software installed or peripherals attached to it,
- ¤ condition of the computer,
- ¤ System and registry data about software installations and hardware configurations, and error tracking files.
Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.
While requesting support you may request for the problem to be resolved by enabling Hp Support USA technicians to have access to and take control of your computer. Hp Support USA uses software tools which enable you to grant control of your computer to a HP Support USA technician remotely over the Internet. This allows the HP Support USA technician to diagnose or correct problems without ever coming to the location of your computer.
HP Support USA does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so. HP Support USA technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. HP Support USA maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
Hp Support USA uses some online diagnostic tools that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated using security technologies over the Internet. Hp Support USA analyzes this information to help diagnose and solve end-user problems. The Hp Support USA diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.
Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.
Live Help Session Records:
HP Support USA reserves the right to monitor and record on-line and off-line sessions between users and HP Support USA technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.
If user registers to use the Service provided by Hp Support USA, we will collect credit card information, and other payment information necessary to complete a payment from user. Hp Support USA may use a third party to process and verify credit cards for billing purposes. This requires us to share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, Hp Support USA will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.
Changes to this policy