Disclamer:  Hp Support USA is an independent online technical support service provider for a large variety of third party products, brands and services. The brand names, images, trademarks, products and services of third parties mentioned on this website are for referential. The services that we offer are also available from the brand owner's website.

Privacy and Policy

Our Commitment To Your Privacy

This Customer Privacy Policy governs the collection and use of personal information relating to potential and existing customers of Hp Support USA by the company and its affiliates.

HP Support USA is committed to abiding by this customer Privacy Policy, as well as the requirements of applicable laws, in the operation of its business. Please read this policy carefully as it explains the kinds of personal information we collect about you and how it is handled.
By your continued use of our services (including our web sites), you consent to the collection and use of your personal information for the purposes set out in this Customer Privacy Policy.

Collection & Use of Personal Information

HP Support USA is the sole owner of the information collected through the web site/phone/e- mail/chat. We will not sell or rent this information to others in ways different from what is disclosed in this policy. Hp Support USA collects information from the users at several different points through our toolbar.

Personal Information

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. In order to use the Hp Support USA, the user must first complete the registration form. During registration user is required to give user contact information (such as First and Last name, E-mail address, Postal address, Personal identifier etc.). Hp Support USA will use your contact details to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our service.

User System Information:

We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include:

Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.

Remote Access:

While requesting support you may request for the problem to be resolved by enabling Hp Support USA technicians to have access to and take control of your computer. Hp Support USA uses software tools which enable you to grant control of your computer to a HP Support USA technician remotely over the Internet. This allows the HP Support USA technician to diagnose or correct problems without ever coming to the location of your computer.

HP Support USA does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so. HP Support USA technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. HP Support USA maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.

Diagnostic Tool:

Hp Support USA uses some online diagnostic tools that may collect a wide variety of useful information about the state of a computer system and your applications. This information is communicated using security technologies over the Internet. Hp Support USA analyzes this information to help diagnose and solve end-user problems. The Hp Support USA diagnostic application is not designed to collect sensitive information including information such websites visited, e-mail messages, e-mail addresses sent to, passwords, profiles, etc.

Use of the Remote Access and Diagnostic applications may be subject to the terms and conditions of the respective software license agreements.

Live Help Session Records:

HP Support USA reserves the right to monitor and record on-line and off-line sessions between users and HP Support USA technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, building a support knowledge base and conducting internal market research. We do not correlate session record data used for these purposes with personal information.

Cookies:

We may use cookies and similar technologies to provide you with more personal service on our website and as you interact with Hp Support USA. Cookies are small pieces of information stored by your browser on your computer's hard drive or on your device. Cookies help us keep track of the preferences you specify. Most web browsers automatically accept cookies, but you can usually change your browser to prevent that if you prefer not to store the information for future use. Each browser is different, so please check the help menu of your browser.

Payment Information:

If user registers to use the Service provided by Hp Support USA, we will collect credit card information, and other payment information necessary to complete a payment from user. Hp Support USA may use a third party to process and verify credit cards for billing purposes. This requires us to share user name, credit card number, expiration date and billing address with the credit card processing company. When processing a payment transaction, Hp Support USA will also obtain information regarding the amount of the payment and other transaction data. We may transfer or disclose this payment information to a third party only to the extent necessary in order to complete the payment processing.

Changes to this policy

Hp Support USA reserves the right to update this privacy policy at any time by posting changes online without notice to you. The most current version of the privacy Policy can be reviewed by clicking on the "privacy policy" hypertext link located on our website  hpsupportusa.us. It is your responsibility to refer to this privacy Policy before submitting any information on the website. Submitting your information after such changes to the privacy Policy constitutes acceptance of those posted changes.

Contacting Us

If you have any questions about this privacy policy, you can email at support@hpsupportusa.com or call us at Toll Free 1-844-307-3777. Please note that calls to this number may be recorded and monitored to maintain customer service standards and to assist staff training.

Call us at 1-844-307-3777 for instant tech support

Disclamer:  Hp Support USA is an independent online technical support service provider for a large variety of third party products, brands and services. The brand names, images, trademarks, products and services of third parties mentioned on this website are for referential. The services that we offer are also available from the brand owner's website.